Admin Fees, Fines and Penalties
*All prices in AED and effective from April 21st, 2021.
Trashing the car with dry litter: –
- Dry trash
- Dirt on seats or floormats
- Dry Items that produce odor or unhygienic
Trash, stains, or items which require time and effort to clean the car.
Pet hair, cigarette ash, food that stains the seat or the interior.
Wet trash etc
100 AED – 400 AED
Requires deep cleaning internal and/or external.
Stains in multiple areas of the car, hard to clean stains, liquid stains, wet food stains, trashing cars with odor-causing items
*Udrive reserves the right to impose a cleaning penalty of any tier based on its discretion.
(Due to leaving the headlights on)
Drained + Replacement of battery
300 AED Or Actual cost of battery
Returning the car with fuel level under 15%
Actual Cost + 200 AED
- Door Open
- Key in the ignition
- Trunk (boot) is open
- Windows are open
Smoking inside the vehicle
Relocation fee if the trip has ended in the operating city of the car
- Mall parking, valet parking, underground parking, parking in private parking lots.
Relocation fee if the trip has ended outside the city of the car.
Eg: Started in Dubai ended in Abu Dhabi
Road side Assistance fees/ Towing and recovery fee
Flat fee for roadside assistance due to user error such as running out of gas, getting stuck in sand
Excess loss of use/loss of revenue per day
- Due to delayed police report, impounded vehicle, vehicle not usable by customers fault
Actual daily rental price of the car
Excess amount in case of accident (Please note that Udrive reserves the right to charge damage according to its own judgment)
Up to 4000 AED
Excess amount in case of accidents with the driver under 25 years or unauthorized driver
4000 AED +20% of the total claim
Excess amount in case of accidents (Total loss)
Application / Joining fee
Admin fee for fines less than or equal to 200 AED
Admin fee for any fines between 201 AED to 1000 AED
Admin fee for any fines greater than or equal to 1001 AED
Admin fee for salik
Udrive Intercity fee for using Abu Dhabi fleet in Sharjah/Ajman and vice versa
In case of an accident, an additional fee for not providing a police report will be charged
If the car is impounded by the police or any other government authorities, Udrive shall levy an admin fee, towing charges.
Admin fee+ Towing charges + Actual penalty and/or Fine
Roadside Assistance fees/ Towing and recovery fee
Flat fee for roadside assistance due to user error such as running out of gas, getting stuck in sand, causing