Penalties for violating the terms of the rental
At Udrive, we want to offer a flexible transportation method that people can use for anything from running errands and work trips to going out on the weekend. We put a lot of effort into keeping our cars clean, well-maintained, and in good condition. We ask our users to keep the cars in good condition, drive responsibly, and respect the people who will be using the car after you.
If the rules are violated, penalties will be applied.
| Penalty Category | Violation | Frequency | Admin Charge | Max Charge | Extra Charges Passed to Customer | Remarks |
|---|---|---|---|---|---|---|
| Accident | Damage to Wheels / Trims / Rims | One Time | 100 | 500 | External Charges | - |
| Vehicle Requires Recovery / Towing | One Time | 250 | 500 | Towing Charges | - | |
| Minor Dents, Scratches and plastic breakage | One Time | 250 | 500 | External Charges | - | |
| Major Accidents for Basic Cars | One Time | 2,000 | 2,000 | - | Protection Basic reduces these to 50% and Protection Premium reduces these to 25% | |
| Major Accidents for Standard Cars | One Time | 3,000 | 3,000 | - | - | |
| Major Accidents for Premium Cars | One Time | 4,000 | 4,000 | - | - | |
| Total Loss | One Time | 5,000 | 5,000 | - | - | |
| Dubai Police | Impounded | Per Day | 100 | 100 | - | - |
| Delayed Police Report | Per Day | 100 | 100 | - | - | |
| Breach of Contract | Device Tampering | One Time | 2,000 | 2,000 | - | - |
| Unauthorized Driver | One Time | 3,000 | 5,000 | External Charges | - | |
| Driving Under Influence | One Time | 3,000 | 5,000 | External Charges | - | |
| Subleting Vehicles | One Time | 3,000 | 5,000 | External Charges | - | |
| Possession of Illegal Substances | One Time | 10,000 | 10,000 | - | - | |
| Relocation outside Operating City | Vehicle less than 150 KM away from Operating City | One Time | 150 | 150 | - | - |
| Vehicle more than 150 KM away from Operating City | One Time | 400 | 400 | - | - | |
| Unauthorized Parking | Mall Parking | One Time | 50 | 200 | Exit Cost | - |
| Gated Community Parking | One Time | 50 | 200 | Exit Cost | - | |
| Private Parking | One Time | 50 | 200 | Exit Cost | - | |
| Unauthorized Paid Parking | One Time | 50 | 200 | Exit Cost | - | |
| Vehicle Return Standards | Below 15% Fuel | One Time | 50 | 50 | External Charges | - |
| Missing Key | One Time | 100 | 100 | Actual Key Cost | - | |
| Drained Battery due to misuse | One Time | 150 | 150 | Battery Cost if needed | - | |
| Unsecured Vehicle /Doors unlocked/Window Open | One Time | 150 | 150 | - | - | |
| External Alteration/Tampering (Stickers) | One Time | 150 | 150 | Reinstallation Cost | - | |
| Cleaning | Internally Dirty Car (Dry Trash) | One Time | 50 | 50 | - | - |
| Internally Dirty Car (Smoking Odor) | One Time | 250 | 250 | - | - | |
| Internally Dirty Car (Stained Seats, Wet Trash) | One Time | 350 | 350 | - | - |